Privacy Policy

Terms of Use

“User” a person who uses and/or access computer software and/or material via the Hibiscus Retirement Villages website.

“Hibiscus Retirement Villages” this website, its sponsors, affiliates and creators.

“Software” including but not limited to any images or files incorporated in or generated by the software or data accompanying such software.

“Material” including but not limited to: text, submissions, images, audio and/or video in whole or in part.

“Content” included but not limited to software and material.

“Submissions” including but not limited to notes, images, creative materials, ideas, suggestions concepts, communication including any data, questions, comments and other information submitted in the Hibiscus Retirement Villages site via transmission by electronic mail or otherwise.

“Forums” including but not limited to bulletin boards, chat rooms and other public areas found on the Hibiscus Retirement Villages site.


In this agreement, unless it appears to the contrary, the singular shall include the plural and visa versa, any reference to any gender shall also includes the opposite gender and any reference to a natural person, shall include legal person and vice versa.


Hibiscus Retirement Villages consists of content which is derived entirely or in part from content supplied by Hibiscus Retirement Villages and other sources. The said contents are protected under applicable South African copyright and trademark laws, International Trade Marks and Copyright Laws and conventions.

The user may not reproduce, duplicate, publish, modify, copy, download, upload in any manner, post, broadcast or transmit, reverse engineer or disenable, display, or distribute or in any way exploit any of the content, that being software and/or material; except in so far that the user may download one copy of the content on any single computer for the user’s personal, non-commercial home use only; and provided that all propriety notices and restrictions attached onto the content are kept intact, unless expressly permitted by the site, or unless prior written consent from Hibiscus Retirement Villages has been obtained. Requests for permission regarding any issue relating to the content which fall into the ambit of the limitations stated above, can be made by contacting the Hibiscus Retirement Villages contact person listed.

The user is also strictly prohibited from creating works, and/or software materials derived from, or which are based on, the contents found on this site. The prohibition applies regardless of whether the content is sold, negotiated or given away and/or further alienated in any manner whatsoever.


Hibiscus Retirement Villages contains links to other related websites. No inference can be made or representation implied that Hibiscus Retirement Villages is connected with, operates or controls these linked websites. Whether or not these linked websites are in fact affiliated with Hibiscus Retirement Villages, Hibiscus Retirement Villages is not responsible for the content on the aforementioned websites. The links are for the user’s convenience only and the user’s access thereto is at the user’s own risk. When visiting linked sites, the user must refer to that linked site’s individual terms of use and cannot rely on the terms of this agreement.


   (In line with the Protection of Personal Information Act, Act, 4 of 2013 ("POPIA")


Respecting and protecting any Personal Information is very important to us. It is also a Constitutional right and good business practice requirement, which we take very seriously.

In line with good practice and the Protection of Personal Information Act, 4 of 2013 (the Act), we:

  • Accept joint responsibility and accountability with you to responsibly manage and protect your Personal Information in our dealings with you;
  • Undertake to receive (only from you or your authorised delegates) and process only the Personal Information that is necessary for the normal course of business including the purpose of facilitating or concluding any necessary agreements with you and/or for responding to your requests and/or to assist you and/or to provide services to you;
  • Undertake not to share or further process your Personal Information with anyone outside of HRV, if not required for assisting you or providing services to you, or as may be required by law, or with your (or your approved delegate's) consent in any other instances;
  • Undertake to be open and transparent with as to why your Personal Information needs to be collected;
  • Undertake to safeguard and protect your Personal Information in our possession;
  • Undertake to freely confirm what Personal Information we have, to update and correct such Personal Information and to keep it for no longer than legally required.
  • Undertake to consider the legitimate legal interests of everyone concerned, as required by the Act, and to respect your right to withdraw your consent for the processing of your Personal Information.

We, or the parties who assist us with providing services to you or whom we deal with in the normal course of business, are required to collect, use, and keep your Personal Information as prescribed by relevant laws and regulations and for reasons such as:

  • To share information with you and to respond to queries or requests;
  • For operational purposes required to assist you or to provide services to you and to carry out transactions relating to you and/or the Society's business;
  • To confirm and verify your identity for security purposes;
  • For recruitment and people management purposes;
  • To conduct credit reference searches or verification, only if you authorise this or if it is a requirement in contracting with you;
  • For audit and record-keeping purposes;
  • In connection with possible requirements by the Information Regulator or other Government agencies allowed by law, legal proceedings, or court rulings.

We may need to share your Personal Information and/or utilise software or online platforms to enter and process your information for operational purposes in the normal course of business, including banking, access control, security, statutory returns, etc. This will only be done in strict adherence to the requirements of the Act.

We may use "cookies" on our website, to enable us to facilitate responses to you, to improve your future visits to our site as well as to provide you with a more user-friendly experience. Our Cookie Policy can be found on our website.

Please feel free to contact us to discuss any questions or concerns you may have regarding your Personal Information, at or on 039 312 5000. Any unresolved concerns may be raised with the Information Regulator, who can be contacted as shared below,


Tel: 012 406 4818


Your Personal Information is defined by the Protection of Personal Information Act (the Act) as:

"information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to - (a) information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person; (b) information relating to the education or the medical, financial, criminal or employment history of the person; (c) any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person; (d) the biometric information of the person; (e) the personal opinions, views or preferences of the person; (f) correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence; (g) the views or opinions of another individual about the person; and (h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person".

Enquire Now

Your new home could be waiting for you at one of our villages. We would love to connect with you and make your retirement dreams a reality.

Please contact us using the details below or fill in the form opposite for further information.

We look forward to connecting with you.




TEL: 039 312 5000